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Thank you for shopping at Purple Frog.
If you are not entirely satisfied with your purchase, we’re happy to help.
Simply notify us within 30 days of receiving your order, and we'll refund your purchase.
Your credit will be processed within five business days of our receiving the product, but depending on your card issuer's policies, it may take longer to see the refund.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org
THE PURPLE FROG GUARANTEE
Purple Frog Patches Guarantees our Products. If you are unsatisfied or something is wrong with the product you were shipped, we will gladly accept it and refund your order. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, you must return your item complete with packaging. It must
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: PURPLE FROG PATCHES 3545 32 Ave NE Unit 235 Box 108, Calgary, AB T1Y 6M6
To return your product, you should mail your product to: PURPLE FROG PATCHES 3545 32 Ave NE Unit 235 Box 108, Calgary, AB T1Y 6M6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an items valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.